I went to a petrol station today [Tesco's by the way] which has installed pay at pump facilities. This would be all well and good if they were at a height I could reach.
To add insult to injury there's no way of avoiding having to access the panel because you have to press a button on it to declare whether you want to pay at pump or at the kiosk.
To acheive this I have to precariously balance on a ledge, pulling myself up on the bottom of the pump to reach my choice. Physically I can do it, just, but it's also the sort of manouvre that could easily go wrong and cause me an injury.
Tank filled I went to pay. I was then greeted by an enormous step into the shop. Great.
I asked why on earth they didn't have a ramp and was told that the council were aware of the issue and are doing something about it - er just how long ago did the DDA [Disability Discrimination Act] kick in? 1995, yes that's a wopping 14 years ago.
I then stated that the pay at pump facility isn't accessible either - "ah yes, we've got round that one by having service call". I believe this is some system where disabled muggins has to sit in their car and wait for help, presumably not possible in the dead of night [yes disabled people do go out at night] when there's only one person locked into the petrol station kiosk.
I'm sorry this isn't an acceptable solution for me - I don't want to have to rely on someone else to do a task I can do myself anyway. The solution is not to install the pay at pump facilities at an inaccessible height, hardly rocket science and it wouldn't cost the garage any more either.
